Our Services

 

Frequently Asked Questions

Why choose Homelux?

A: We have 5 advantages. 
(1)Mutual benefit : We are a factory, our price will be cheaper in the same quality. 
(2)Customize : We have our own R&D team,we can satisfy your ODM request.
(3) Free OEM service : (a) Silk-printing your Logo(≥1000PCS). (b) Design your color box(≥3000PCS). 
(4) Mix order : We accept mix order, different models and small quantity order. 
(5) After service: (a)2 Years warranty. (b) If you found any inferior-quality products from us, we will send new ones to replace for free in your next order after confirmed.

1. Q: How To Order ?


  A: Step 1, please tell us what model and quantity you need;
     Step 2, then we will make a PI for you to confirm the order details; 
     Step 3, when we confirmed everything, can arrange the payment.

     Step 4, finally we deliver the goods within the stipulated time.

 

2 . Q: When will make delivery ?

 A: Delivery Time

-Sample Order: 1-3 days after receipt of the full payment.

-Stock Order: 3-7days after receipt of the full payment.

-OEM Order: 12-20days after receipt of the full payment. 

3. After-sales Service

1 year warranty for all kinds of products;

If you find any defective accessories first time, we will give you the new parts for free to replace in the next order, as an experienced manufacturer, you can 

rest assured of the quality and after-sales service.

4.Payment

T/T, Western Union, Paypal.

5. Transportation

Transported by DHL, UPS, EMS, Fedex,Air freight. sea freight.

6.Q: OEM ODM order available ?

A: Our factory support OEM and ODM order, welcome to discuss about the specific requirement about your order.